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Service Desk Analyst- Long Term Contract

Department: Information Technology
Location: Portland, OR

Vigor Values

Vigor expects all employees to enhance the atmosphere in which they work by living the Vigor Values every day.

Truth: We seek the truth, and we speak the truth
Responsibility:
 We act on what we know is right
Evolution
: We seek mastery, and adapt to a changing world
Love:
 We care about the people we work with, and the world we live in

POSITION SUMMARY: 

Investigates and resolves software and hardware problems of computer users across the organization via remote support.

 

ESSENTIAL FUNCTIONS AND MAJOR RESPONSIBILITIES:

(This list is not intended to detail all aspects of the assigned work but is representative of the job’s overall responsibilities)

 

 

JOB SCOPE:  

This position works within established parameters to provide support to customers across the organization.

 

SUPERVISORY RESPONSIBILITY:   None 

INTERPERSONAL CONTACTS:  

Daily interaction with employees at all levels of the organization in response to Help Desk requests.

 

KEY COMPETENCIES:

 

EDUCATION AND/OR EXPERIENCE:

 

CERTIFICATES, LICENSES, AND REGISTRATIONS: 

 

PHYSICAL DEMANDS: Work is conducted in a dynamic, fast-paced office setting with moderate to loud noise levels from production activity in the shipyard. May be required to be in production areas in yard. Must be able to walk to and from job sites. Must be able to climb inclined stairways. May be required to work more than 8-hour shifts and weekend work. Good finger, hand and wrist dexterity required for extensive computer operations. Must have good hand-eye coordination. Extended time sitting in front of a computer terminal. May be required to lift up to 25 pounds. Local travel and out-of-town travel (including air travel) up to 5% of the time with notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

WORK ENVIRONMENT:   While in production areas, will be exposed to all weather conditions, noise, dusts and odors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Vigor and its wholly owned subsidiaries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Vigor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.